Refund Policy

At GlobalPay, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for payments processed through our platform.

Eligibility for Refunds

Refunds are issued in the following cases:

1. Duplicate Transactions: If a transaction has been processed more than once for the same amount and purpose.
2. Unauthorized Transactions: If payments were made without the account holder’s consent.
3. Service Issues: If you are charged for a service that was not delivered as agreed.

Conditions for Refund Requests

To be eligible for a refund:

• The request must be made within 15 days of the transaction.
• Proof of the issue, such as a receipt or transaction ID, must be provided.
• Refunds are subject to review and approval by our team.

How to Request a Refund

1. Submit a Request: Email us at [email protected] with the transaction details and reason for the refund.
2. Review Process: Our team will investigate and verify the claim.
3. Resolution Timeline: Refunds are typically processed within 7-10 business days after approval.

Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Payments made in error due to incorrect information provided by the user.
• Disputes outside the eligibility period.
• Cases where terms and conditions of service were violated.

Refund Methods

Approved refunds will be credited back to the original payment method used during the transaction.

Contact Us

If you have questions or need further assistance, contact our customer support at [email protected].

We aim to resolve issues fairly and promptly to maintain trust and satisfaction.